Sr. Customer Support Engineer, Raipur
Core
Delivering technical service and customer support for clinical diagnostic instruments in the IVD industry.
Role type
Senior Customer Support Engineer (Field Service)
Builds
Diagnostic laboratory systems and instruments for hospitals, reference labs, and physician offices
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Engineering degree (B.E./B.Tech), 3-5 years experience in IVD customer service, advanced technical competency in IVD product lines, troubleshooting skills, corrective and preventive action planning
Preferred skills
Technical field services experience with hardware & software, generating service revenue, CRM software usage for call handling and closure
Responsibilities
Install and maintain instruments, provide basic operation training, ensure preventive maintenance planning and execution, manage spare parts, resolve difficult product issues, maintain customer relationships
Seniority
Senior, hands-on IC