Field Service Engineer I- Greater Detroit, MI
Core
On-site technical support and maintenance for Abbott's diagnostic instruments in hospitals, laboratories, and clinics.
Role type
Field Service Engineer (Diagnostic Instruments)
Builds
Reliable uptime for diagnostic testing equipment used in patient care decision-making
Domain
Healthcare diagnostics / Medical devices
Deliverable
physical/clinical work
Required skills
Instrument troubleshooting, preventive maintenance, installation, regulatory compliance documentation, cross-functional partnership, remote support tool utilization
Preferred skills
Bio Medical/Electrical/Mechanical or Medical Technology degree, customer interfacing experience
Technologies
Remote computing tools, VPN, Field Service Business Process database
Responsibilities
Provide on-site support for complex diagnostic instruments, perform routine preventive maintenance and installations, document complaint resolution per quality system, mentor other field service representatives, manage territory and inventory, travel up to 70% to support customers and training
Seniority
Individual Contributor, entry-level to mid-level