Site IT Support & Infrastructure Engineer (Incheon)
Core
Frontline IT support professional ensuring site uptime and operational continuity across office, warehouse, manufacturing, and lab environments.
Role type
Site IT Support & Infrastructure Engineer (L1/L2)
Builds
Reliable technology performance for life sciences, diagnostics, and biotechnology operations.
Domain
Life sciences / Biotechnology / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L1/L2 incident resolution, endpoint troubleshooting, device lifecycle management, ITSM ticketing, change management, ITIL discipline, structured troubleshooting, customer communication
Preferred skills
ITIL certification, systems and infrastructure knowledge, security knowledge, multinational collaboration experience
Technologies
ITSM tools, endpoint systems, collaboration tools
Responsibilities
Deliver on-site L1/L2 IT support for end users, devices, and local services; Diagnose and resolve endpoint, collaboration, and basic connectivity issues; Support device lifecycle management (build, deploy, maintain, replace); Execute site changes and deployments in line with defined processes; Maintain accurate asset records, documentation, and high-quality ticketing.
Seniority
Mid-level, hands-on IC