IT Support Engineer
Core
First and second-line support for a new Laboratory Information Management System (LIMS) and related software, serving laboratory users in an industrial life sciences environment.
Role type
IT Support Engineer (LIMS specialist)
Builds
LIMS system operations and user support
Domain
Life sciences / Laboratory IT
Deliverable
client delivery
Required skills
LIMS system knowledge, troubleshooting, documentation, prioritization, hardware replacement, Microsoft Office support, stakeholder communication
Preferred skills
Laboratory process experience, agile development experience
Technologies
LIMS, Microsoft Office
Responsibilities
Resolve first and second-line IT issues for LIMS; Prioritize and route incoming support tickets; Document solutions for knowledge base; Provide input to development team on software improvements; Handle occasional infrastructure and workstation management tasks; Communicate effectively with lab users and corporate teams
Seniority
Mid-level, hands-on IC