Associate, Digital Customer Success Programs
Core
Execute and coordinate scalable digital customer lifecycle programs and omni-channel engagement initiatives to support onboarding, adoption, retention, and growth.
Role type
Associate Digital Customer Success Programs (Execution & Coordination)
Builds
Scalable digital engagement workflows, customer journey automation, and operational processes for global customer success teams.
Domain
SaaS / Customer Success / Digital Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Program execution, workflow coordination, data validation, cross-functional collaboration, process documentation, stakeholder management, time zone flexibility
Preferred skills
CRM and marketing automation platform familiarity, lifecycle program experience, process optimization mindset
Technologies
Salesforce, Marketo, Gainsight, Intercom, Snowflake
Responsibilities
Execute digital customer success programs and omni-channel outreach; maintain and optimize digital customer journey workflows; prepare, validate, and QA audience lists and segmentation logic; partner with Customer Success, RevOps, Marketing, and Product teams; monitor program execution and ensure deliverables are met; identify process gaps and escalate issues.
Seniority
Early-career Associate, hands-on execution
