Client Services Officer
Core
First point of contact for patients, clinicians, visitors, and colleagues via a high-volume telephony-based contact centre, ensuring efficient service and accurate information handling.
Role type
Contact Centre Advisor (Healthcare)
Builds
Patient experience and operational efficiency for a healthcare provider
Domain
Healthcare / Contact Centre Operations
Deliverable
client delivery
Required skills
Telephony management, high-volume call handling, accurate information routing, complaint management, data protection compliance, multitasking, system/database usage
Preferred skills
Customer service experience, attention to detail, calmness under pressure, administrative skills, proactive decision-making
Responsibilities
Answer and manage high volume of incoming calls, route and transfer calls accurately, handle enquiries promptly, log and report telephony issues, follow policies for managing complaints, maintain confidentiality and data protection standards
Seniority
Individual Contributor, entry to mid-level
