Client Success Manager (1% Accelerator)
Core
Manage student relationships and ensure engagement, retention, and success within the 1% Accelerator program.
Role type
Client Success Manager
Builds
Student outcomes and program retention for the 1% Accelerator
Domain
Online education / High-ticket coaching
Deliverable
client delivery
Required skills
relationship building, proactive risk identification, CRM management, cross-functional collaboration, upsell/cross-sell identification, structured reporting
Preferred skills
coaching experience, trading/forex knowledge, online education background, CRM tool familiarity
Responsibilities
Conduct regular client check-ins, identify at-risk students and re-engage them, resolve client issues, track progress and satisfaction, conduct quarterly business reviews, gather feedback for product improvement, collaborate with sales and coaching teams
Seniority
Individual Contributor
