Business Support Hub Adviser
Core
Provide technical and administrative support to B2B Sales teams, acting as a key point of contact for customer queries via phone, email, and webchat.
Role type
Business Support Hub Adviser (Customer Service)
Builds
Customer service experience for B2B clients, brokers, and business partners
Domain
Health insurance and B2B sales support
Deliverable
client delivery
Required skills
telephony, verbal communication, customer service, problem-solving, organizational skills, numerical skills, IT proficiency (Microsoft Office)
Preferred skills
resilience, adaptability, attention to detail, collaborative mindset
Responsibilities
Respond to and resolve customer queries across multiple channels, manage inbound and outbound communications, record interactions in relevant systems, handle customer complaints professionally, support customers using Bupa Connect platform
Seniority
Individual Contributor