Customer Success Manager - GRC (Governance, Risk, and Compliance)
Core
Serve as the primary point of contact for customers to maximize their ROI on the Workiva Platform by driving adoption, managing the customer lifecycle, and ensuring continuous business outcomes.
Role type
Customer Success Manager (SaaS)
Builds
Customer adoption of Workiva solutions and continuous ROI for named accounts
Domain
Financial technology / SaaS / Governance, Risk, and Compliance
Deliverable
product features
Required skills
Customer lifecycle management, stakeholder relationship building, consultative problem solving, renewal management, customer journey planning, internal advocacy
Preferred skills
SaaS application support experience, ability to simplify complex problems, strong presentation skills
Technologies
Customer management tools, Workiva Platform
Responsibilities
Drive customer adoption of Workiva solutions, ensure continuous ROI to customers, consult on best practices and workflows, develop multi-purpose relationships throughout customer organizations, identify risks within named accounts and manage escalations, ensure customers work toward key milestones using Success Plans, advocate for customers internally by providing feedback to Sales, Services, Marketing, Product, and Engineering teams, work with Sales to understand upcoming renewals, teach customers how to use the Workiva Platform, use customer management tools to track communication, issues, and metrics
Seniority
Mid-level, hands-on IC
