Startup Customer Success Manager - Americas
Core
Mid-level Customer Success Manager supporting early-stage startup customers programmatically, focusing on onboarding, documentation, and long-term retention.
Role type
Mid-level Customer Success Manager
Builds
Onboarding materials, documentation, e-webinars, and retention best practices for early-stage startups.
Domain
SaaS / Recruiting Technology
Deliverable
product features
Required skills
Customer-facing experience with complex products, problem-solving, project ownership, written and verbal communication, attention to detail, subject matter expertise
Preferred skills
Experience with tools like Zapier, HubSpot, or Acuity Scheduling, ability to work in a pooled 1:many customer model
Technologies
Amplitude, Ashby platform
Responsibilities
Create high-quality onboarding materials and documentation, assist customers via email and calls, own a book of customers in a shared inbox, lead medium and large operational projects, drive retention best practices
Seniority
Mid-level, hands-on IC