Senior Implementation Consultant
Core
Lead complex customer implementations for Vital Records products, serving as a subject matter expert for workflows and best practices.
Role type
Senior Implementation Consultant
Builds
Successful planning, configuration, testing, launch, stabilization, and adoption of Vital Records products and services.
Domain
Vital Records industry + Government sector
Deliverable
client delivery
Required skills
Complex implementation leadership, Product management, Project management, Business analysis, Government customer engagement, Requirement gathering, Multi-project management, Mentoring, Large-scale implementation support
Preferred skills
VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts experience, State/county/local government agency experience
Technologies
VitalChek, VitalIQ, VitalAmend, payment solutions, storefronts
Responsibilities
Lead complex customer implementations from discovery through configuration, testing, go-live, stabilization, and transition to support; Develop and manage implementation plans including scope, timelines, milestones, ownership, dependencies, risks, and deliverables; Build trusted relationships with customers and stakeholders by understanding their business processes, operational needs, and product requirements; Facilitate customer meetings, requirements workshops, project planning sessions, and ongoing status reviews to ensure alignment and progress; Serve as the primary point of contact for implementation issues, proactively identifying risks and driving timely resolution and escalation when needed; Translate customer requirements into effective solution designs by applying deep product knowledge, configuration expertise, and implementation best practices; Coordinate cross-functional teams, internal resources, and third-party partners to ensure successful project delivery and launch readiness; Monitor implementation progress, communicate project status to stakeholders, and develop mitigation or recovery plans to address challenges and delays; Support customer adoption and long-term success by validating readiness, delivering guidance, and promoting effective use of product capabilities; Mentor team members, share implementation best practices, support onboarding efforts, and drive continuous improvement of processes, tools, and documentation.