Partner Account Specialist
Core
Operational pillar for the Alliances & Partners team, managing the partner lifecycle, billing accuracy, and compliance documentation for the Euro West and Euro South regions.
Role type
Partner Account Specialist (Sales Operations)
Builds
Partner onboarding, account administration, and billing reconciliation for financial crime and compliance solutions.
Domain
Financial services / Regulatory compliance / B2B SaaS
Deliverable
client delivery
Required skills
Partner lifecycle management, CRM administration, billing reconciliation, compliance documentation, cross-functional coordination, data accuracy
Preferred skills
Salesforce, European languages (Italian, Spanish, Portuguese)
Responsibilities
Serve as the operational point of contact for partners and resolve support requests; Manage partner account updates and changes in CRM and internal systems; Ensure billing accuracy by investigating variances and coordinating with Finance; Provide required compliance documentation (certifications, DORA, etc.); Lead partner onboarding checklists and coordinate technical setup with Professional Services; Maintain reliable partner data and monitor product usage; Prepare partner performance reviews and monthly reporting.
Seniority
Individual Contributor, mid-level
