Product Sppt Tech Advisor 2
Core
Provides Tier 3 technical support, manages ticketing queues, and ensures platform functionality for customer engagements.
Role type
Senior IC Product Support Technical Advisor
Builds
Production support for technology products and platforms
Domain
Life sciences technology / Cloud infrastructure
Deliverable
client delivery
Required skills
JavaScript frameworks (React.js), Postgres database programming, complex systems support, ITIL, AWS hosting, production support, troubleshooting, log analysis, serverless architecture, CI/CD, ServiceNow
Preferred skills
Node.js, TypeScript, .NET, Java application development
Technologies
React.js, Node.js, TypeScript, Postgres, AWS, ServiceNow, CI/CD tools
Responsibilities
Manage ticketing queue, host internal meetings, provide Tier 3 technical support, collaborate with product development, participate in QA/UAT/launch support, drive resolutions for customer experience
Seniority
Senior, hands-on IC