Field Account Manager - South Asia
Core
Manage a book of accounts for risk solutions clients, building relationships to ensure retention and identify upsell/cross-sell opportunities.
Role type
Senior Field Account Manager
Builds
Risk assessment and mitigation solutions (AML, Fraud, Credit Risk, Identity Verification)
Domain
Financial Services / Risk Technology
Deliverable
client delivery
Required skills
Account management, client relationship building, customer success strategy, upselling/cross-selling, cross-functional collaboration, SaaS/technology product knowledge, CRM proficiency
Preferred skills
Salesforce experience
Responsibilities
Build solid client relationships and provide proactive guidance, Develop and implement customer success strategies, Collaborate with sales and product teams for onboarding, Identify upsell and cross-sell opportunities, Monitor customer health metrics, Gather customer feedback for product development
Seniority
Senior, hands-on IC