Technical Account Manager
Core
Serve as a trusted advisor and technical point of contact for clients, managing escalations, optimizing software processes, and ensuring high customer satisfaction for identity verification and compliance solutions.
Role type
Senior Technical Account Manager
Builds
LexisNexis® Bridger Insight® XG (OFAC Software) and related risk data analytics solutions
Domain
Financial services, compliance, identity verification, fraud prevention
Deliverable
client delivery
Required skills
complex technical troubleshooting, root cause analysis, stakeholder management, project management, API integration (SOAP/REST), database management (SQL Server, MySQL), network configuration, process analysis, training delivery
Preferred skills
software monitoring tools (Kibana), medium to large-scale systems implementation, compliance industry knowledge
Technologies
SQL Server, IIS, MySQL, XML, MS Networking, Salesforce, Jira, Confluence, Microsoft Office 365, REST, SOAP
Responsibilities
Communicate with client technical and business teams to understand requirements and provide technical recommendations; manage and lead critical support escalations involving multiple internal and external teams; perform analysis of client transactions and processes to identify optimization opportunities; travel to client sites for on-site process analysis, consultation, and training; document technical requirements and implementation specifications; manage the delivery of recommended services via service delivery plans; mentor team members and cross-train on client-specific implementations; advocate for customer requested enhancements with product management.
Seniority
Senior, hands-on IC with client-facing leadership