Partner Success Manager
Core
Manage a portfolio of strategic partners to drive adoption, engagement, retention, and growth of risk and fraud prevention solutions.
Role type
Partner Success Manager (Account Management)
Builds
Partner channel revenue and solution adoption for fraud, identity, and financial crime compliance products
Domain
Financial services, risk management, fraud prevention, identity verification
Deliverable
client delivery
Required skills
Account management, stakeholder management, relationship building, QBR facilitation, partner enablement, upselling/cross-selling, CRM proficiency, project coordination
Preferred skills
SaaS or technology industry experience, partner/channel ecosystem exposure, Salesforce familiarity
Responsibilities
Build and maintain trusted relationships with partners; Drive partner success through adoption and retention strategies; Coordinate Quarterly Business Reviews (QBRs); Support onboarding, training, and partner enablement; Identify upselling and cross-selling opportunities; Act as central coordination point between partners and internal teams; Prepare engagement materials and reports; Manage day-to-day partner requests and administrative processes; Collaborate with sales, product, and operations teams
Seniority
Mid-level, hands-on IC