IT Client Support Specialist I
Core
Provide IT support including software and hardware troubleshooting, configuration, and installation across multiple UCF campuses.
Role type
IT Client Support Specialist I
Builds
Support for UCF Connect campuses including Valencia East, Valencia West, Valencia Osceola, Lake Sumter State College, Seminole State, Eastern Florida State College, and UCF Daytona.
Domain
Higher Education IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware and software troubleshooting, Windows/macOS/Linux system management, network diagnostics, vendor coordination, knowledge base documentation, user training, emergency response
Preferred skills
enterprise endpoint management tools (Intune, MECM, Entra ID, Jamf), vulnerability management platforms (Tenable, Qualys), mixed OS enterprise support, networking fundamentals (DHCP, DNS, VPN, routing/switching), technical certifications (CompTIA A+, Network+, Security+, Microsoft 365, Apple ACSP/ACTC, Jamf 200+)
Technologies
Windows, macOS, Linux, Intune, Entra ID, MECM, Active Directory, Jamf, DHCP, Tenable, Qualys
Responsibilities
Maintain, install, upgrade, and repair hardware and software; troubleshoot computer and network issues; create and update knowledge base documentation; meet annual performance metrics and service-level targets; serve as part of a mission-essential team for emergency response; work with vendor escalation teams.
Seniority
Entry-level (0+ years with degree) or Mid-level (4+ years experience)
