Senior Platform Support Analyst
Core
Support and maintain application platforms to ensure reliability, scalability, and high availability.
Role type
Senior Platform Support Analyst
Builds
Global application services
Domain
IT Operations / Application Support
Required skills
Incident management, Problem management, Change management, Release management, SLA adherence, Service documentation, Continuous improvement, Performance monitoring, Capacity planning, Security compliance
Responsibilities
Deliver Global application services within agreed SLAs, Contribute to operational projects, Drive pro-active continuous improvements for performance and scalability, Create and maintain service support documentation, Follow Global Service Management processes
