ServiceNow Software Engineering Tech Lead
Core
Technical lead and hands-on developer for ServiceNow ITSM and ITAM solutions, designing scalable workflows, integrations, and governance for enterprise asset and service management.
Role type
Senior IC ServiceNow Software Engineering Tech Lead
Builds
Scalable ServiceNow solutions for ITSM (Incident, Change, Problem) and ITAM (HAM Pro, SAM Pro) including lifecycle workflows, CMDB models, and integrations.
Domain
IT Service Management (ITSM) and IT Asset Management (ITAM) within the Insurance/Risk Solutions industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, JavaScript, Glide API, Business Rules, Script Includes, Flow Designer, REST APIs, IntegrationHub, CMDB data modeling, CSDM, scoped application development
Preferred skills
ServiceNow certifications (CSA, CAD, CIS-ITAM/SAM), Discovery and Service Mapping, architecture design, team leadership
Technologies
ServiceNow, JavaScript, Glide API, Flow Designer, REST APIs, IntegrationHub, ATF
Responsibilities
Act as technical lead and escalation point; design and develop ITSM/ITAM solutions; lead code reviews and enforce standards; mentor developers; manage technical delivery; design integrations and CMDB models; drive automated testing and platform optimization.
Seniority
Senior, hands-on IC with leadership responsibilities
