Fixed Operations Manager
Core
Lead and optimize service and parts operations to drive profitability, operational excellence, and customer experience in an automotive dealership.
Role type
Fixed Operations Manager (Service & Parts)
Builds
Service and Parts departments for a Chrysler Dodge Jeep Ram dealership
Domain
Automotive retail / OEM franchise
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Labor rate management, parts margin optimization, KPI monitoring (RO count, hours per RO, CSI, retention), team coaching, OEM compliance, financial statement analysis, technician productivity management, OEM program maximization
Preferred skills
Leadership development, talent recruiting and retention, process implementation, cross-functional collaboration with sales
Technologies
OEM program standards, dealership reporting systems
Responsibilities
Lead all fixed operations departments including Service and Parts; Drive departmental profitability through effective labor rate management, parts margins, and expense control; Monitor and improve key KPIs including RO count, hours per RO, effective labor rate, CSI, retention, and absorption; Ensure consistent delivery of a high-quality, OEM-compliant customer experience; Develop and coach Service and Parts Managers to improve leadership effectiveness and team performance; Oversee technician productivity, efficiency, and proficiency while supporting recruiting and retention of skilled talent; Implement and enforce processes, policies, and OEM program standards; Analyze financial statements and departmental reporting to identify trends and drive performance improvements; Maintain strong relationships with OEM partners, ensuring compliance and maximizing available programs and incentives
Seniority
Senior, hands-on IC