Software Account Manager
Core
Drive customer success and retention by managing the post-sale customer experience and fostering long-term partnerships for Patterson software solutions.
Role type
Mid-level account manager (B2B software)
Builds
Customer retention, engagement, and value realization for software products
Domain
Healthcare technology / Dental software
Deliverable
client delivery
Required skills
Account management, consultative support, onboarding, adoption strategies, negotiation, advisory, relationship building, data analysis, cross-functional collaboration
Preferred skills
B2B software sales/support experience, dental/healthcare industry knowledge, familiarity with Patterson software workflows
Responsibilities
Own and manage a portfolio of customer accounts; Develop and maintain scalable post-sales engagement processes; Execute onboarding, adoption, and engagement programs; Build trusted customer relationships; Drive software adoption and value realization; Analyze customer situations and develop solutions; Apply strong advisory and negotiation skills; Advocate for customer needs; Achieve retention and satisfaction goals; Monitor customer health and usage metrics; Partner with sales, marketing, and product teams; Document customer activities and key account information
Seniority
Mid-level, hands-on IC