Support Administrator, SNOC/Service Desk
Hybrid · United StatesNo visa sponsorship
Core
Final escalation point for Service Desk incidents and 24x7 monitoring of IT and OT systems for control center operations.
Role type
Senior System Administrator (IT/OT)
Builds
System stability and operational continuity for power infrastructure control centers
Domain
Energy / Power Infrastructure / IT Operations
Required skills
Microsoft environments, incident management, complex troubleshooting, change management, shift coordination, documentation
Preferred skills
OT environments, 24x7 operational experience, networking, technical certifications
Technologies
Microsoft 365, Windows Server, Windows Workstation
Responsibilities
Resolve complex IT and OT issues, monitor system alerts and outages, coordinate incident response, maintain knowledgebase, perform shift handoffs
Seniority
Mid-Senior, hands-on IC