NOC Technician
Core
Monitor computing systems at the IT Operations Center (ITOC), handle systemic faults in real-time, and provide Tier 2+ technical support for software and applications.
Role type
NOC Technician (Tier 2+)
Builds
IT Operations Center stability and user support
Domain
IT Operations / Help Desk
Required skills
System monitoring, fault identification and resolution, Tier 2+ support, shift management, Active Directory, VDI, Windows OS, Office applications, mobile device support
Preferred skills
Experience in large organizations (>500 users), phone support experience, organizational skills
Technologies
Active Directory, VDI, Microsoft Office, Windows operating systems
Responsibilities
Monitor and supervise computing systems at the ITOC, identify and resolve systemic faults, provide Tier 2+ technical support, manage shift handovers and reporting, troubleshoot OS and application issues
Seniority
Mid-level, hands-on IC