Inb/Outbound Que Assoc.
Core
Handles high-volume inbound and outbound calls, manages member inquiries, processes mail/fax requests, and provides follow-up on appointments for health plan members.
Role type
Customer service associate (inbound/outbound)
Builds
Member service interactions and internal request workflows
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
High-volume call handling, data entry, mail/fax processing, time management, English fluency, Google Suites proficiency
Preferred skills
Prior call center experience, ability to work in fast-paced environments, teamwork
Responsibilities
Answer and follow up on all member inquiries, handle incoming mail and member requests, create internal requests for follow-up, provide backup coverage for the team, complete reports as requested
Seniority
Individual Contributor, entry to mid-level