Service Advocate - Operations
Core
Telephonic health advocate helping Medicare members complete screenings, vaccinations, and medication refills to improve health outcomes.
Role type
Senior IC health advocate (telephonic)
Builds
Member health engagement and service completion
Domain
Healthcare / Medicare / Health Advocacy
Deliverable
client delivery
Required skills
Telephonic communication, health screening knowledge, behavior change techniques, HEDIS measures, empathetic conversation, documentation, multitasking, critical thinking
Preferred skills
Bilingual/multilingual, medical certification (CNA/MA), Windows proficiency, troubleshooting
Technologies
Windows, web-based applications, digital communication tools
Responsibilities
Make inbound/outbound calls to members and providers, assist with healthcare visits and medication refills, educate members on health decisions, document conversations in health records, escalate issues for resolution
Seniority
Mid-level, hands-on IC