Technology Services Help Desk Technician

Hoover, AlabamaFull-time$51k–$64k2026-11-04 → 2026-11-11

Core

Provides Level 2 technical support for internal users by resolving complex IT system issues, troubleshooting hardware/software, and managing incident tickets.

Role type

Help Desk Technician (Level 2)

Builds

IT service stability and user productivity

Domain

Financial Services / IT Support

Required skills

PC troubleshooting, ticket tracking, Active Directory, Windows OS, TCP/IP, LAN/WAN, ServiceNow, Microsoft 365, cybersecurity compliance

Preferred skills

CHDP, Microsoft 365 Fundamentals, banking software experience, college coursework

Technologies

ServiceNow, Active Directory, PCOMM, Microsoft Office/O365, Windows OS

Responsibilities

Resolve escalated technical issues, investigate and fix user/system problems, answer calls/chats/emails, ensure SLA compliance, support risk management and cybersecurity practices, collaborate with engineering teams

Seniority

Entry to Mid-level, hands-on IC

About regions

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