Loan Servicing Account Solutions Specialist
Core
Conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts, implementing repayment plans and collecting payments.
Role type
Loan servicing specialist (call center)
Builds
Resolved delinquent accounts and collected payments
Domain
Banking / Financial Services / Loan Servicing
Deliverable
client delivery
Required skills
Call center operations, repayment plan implementation, payment collection, regulatory compliance, Microsoft Excel, Microsoft Word, detailed orientation, fast-paced environment adaptation, typing proficiency
Responsibilities
Contact customers regarding early delinquency, resolve account status to minimize interest losses, implement repayment plans, collect delinquent payments, complete files and paperwork accurately, ensure compliance with risk management and cybersecurity practices, contact outside parties for documentation clarification