Contact Center Fraud Representative - Onsite Hoover, AL
Based in United States
Core
Responds to customer inquiries and complaints regarding fraud, determining resolution methods to ensure satisfaction and policy adherence.
Role type
Contact Center Fraud Representative
Builds
Fraud resolution outcomes for banking customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Verbal communication, problem solving, policy adherence, multi-tasking, basic computer skills, fraud monitoring knowledge
Preferred skills
Financial crimes experience, high-volume call center experience
Technologies
Headset, speaker, microphone, keyboard, mouse, computer systems
Responsibilities
Answer fraud-related customer calls, coordinate problem resolution with departments, inform customers of standard procedures, work under close supervision or defined procedures
Seniority
Entry-level, individual contributor
