Technical Account Manager
Core
Trusted technical advisor to enterprise customers, building long-term relationships and providing technical guidance for SOTI mobility and IoT solutions.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Strong customer relationships, successful product adoption, and customer success for SOTI One Platform and MobiControl.
Domain
Enterprise Mobility Management (EMM) / IoT / Networking
Deliverable
client delivery
Required skills
Enterprise IT background, Networking (TCP/IP, SSL/TLS, firewalls), Operating Systems (Android, iOS, Windows), Technical documentation, Root Cause Analysis (RCA), Requirement gathering, Work Order management
Preferred skills
Additional SOTI One Platform product knowledge, Webinar creation, Buddy mentoring
Technologies
SOTI MobiControl, SOTI One Platform, Android, iOS, Windows, LDAP/AD, JIRA
Responsibilities
Onboard Enterprise customers and establish support processes; Deliver Quarterly Business Reviews; Provide ad-hoc technical consultancy and guidance; Oversee and manage Root Cause Analysis (RCA) for Priority 1 Cases; Create and maintain Business Profiles with network diagrams; Contribute to Webinars and Knowledge base documents; Undertake Discovery Calls for paid Work Orders; Gather requirements for product fixes and enhancements.
Seniority
Senior, hands-on IC
