Staff Technical Account Manager
Core
Guide enterprise customers through implementation, adoption, and renewal of 1Password's Unified Access Management and SaaS security solutions, acting as a trusted technical advisor for strategic accounts.
Role type
Staff Technical Account Manager (SaaS Security)
Builds
Scalable customer success practices, integrations, and security configurations for enterprise clients.
Domain
Cybersecurity, Identity & Access Management (IAM), SaaS
Deliverable
client delivery
Required skills
Technical account management, SaaS implementation, identity protocols (SSO, SAML, OIDC, SCIM), security frameworks (SOC 2, ISO 27001, GDPR), cloud infrastructure, scripting/DevOps, mentoring
Preferred skills
Password management experience, MDM, device posture tools, AI technologies
Technologies
Docker, Kubernetes, command-line interfaces
Responsibilities
Own complex post-sale technical relationships, lead technical implementations and security reviews, partner with Customer Success Managers to identify risks and expansion opportunities, represent customer perspective internally, create scalable resources and playbooks, mentor team members
Seniority
Staff, hands-on IC with mentorship