Telecommunications Engineer
Core
Develops, implements, and maintains the configuration and programming of Contact Center and Audio-Visual systems.
Role type
Telecommunications Engineer
Builds
Contact Center and Audio-Visual systems
Domain
Telecommunications / Enterprise Voice & Data
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telecommunications system installation and maintenance, System design, development, coding, debugging, testing, and implementation, Troubleshooting and root cause analysis, Help desk ticket resolution, Project planning and execution, New technology research and deployment, Voice and data technologies (PBX, DNIS), Telecommunication configuration tools, Database management, Application integration, Security basics, Leased lines management, Call recording applications, SQL, HTTP, IP, VOIP/SIP, Cisco Contact Center, Genesys, Noble Dialer, Cisco Control Hub, Cisco Device Connector, Air Medias, TMS
Preferred skills
Brightsign Content Management
Responsibilities
Perform telecommunication system installations and maintenance routines, Design, develop, code, debug, test, implement, and provide daily technical support for applications and systems, Troubleshoot system issues and coordinate with vendors, Monitor help desk ticket queues and resolve telecommunications tickets, Assist in creating and executing project plans, Research and deploy new technologies under guidance
Seniority
Mid-level, hands-on IC