Ascentium Customer Service Specialist
Core
Handles in-bound customer calls regarding account questions, billing inquiries, and resolves issues for business equipment and technology financing clients.
Role type
Customer Service Specialist
Builds
Customer satisfaction and resolution for Ascentium Capital's financing programs
Domain
Financial services / Business equipment and technology financing
Deliverable
client delivery
Required skills
Phone communication, account research, billing inquiry handling, problem resolution coordination, Microsoft Office proficiency, attention to detail
Preferred skills
Ability to learn additional systems, manage multiple priorities, work under pressure
Responsibilities
Receives customer phone calls and resolves issues, Researches accounts to discover pertinent information, Responds to billing inquiries, Handles verification of pay histories and quote payoffs, Coordinates problem resolution with appropriate departments, Follows up to ensure customer satisfaction
Seniority
Entry-level, individual contributor