Customer Care Associate I
Core
Answer inbound calls from customers and retail partners to resolve payment issues, answer product questions, and manage escalated inquiries.
Role type
Customer Care Associate (Call Center)
Builds
Customer support interactions for a fintech platform offering pay-over-time and credit cards
Domain
Financial Technology (Fintech)
Deliverable
client delivery
Required skills
Inbound call handling, payment troubleshooting, script adherence, follow-up communication, escalation management, multitasking, attention to detail, high-volume call handling, computer skills, typing
Preferred skills
Collections experience, B2B and B2C customer service experience