Technical Lead, Technical Support
Core
Provide technical support for SOTI's software products, investigating customer issues and collaborating with internal stakeholders to ensure resolution.
Role type
Senior IC technical support lead (MDM & Networking)
Builds
Customer support resolution for global clients
Domain
Mobile Device Management (MDM) and Enterprise Networking
Deliverable
client delivery
Required skills
MDM architecture, Android/iOS zero-touch enrollment, Samsung Knox, Apple Business Manager, Volume Purchase Program, Active Sync, Certificate Services, LDAP, DNS, Network Access Control, Windows Server administration, Wireshark log analysis, network troubleshooting (LAN/WAN/Switch/Router)
Preferred skills
Windows 10, SQL, Virtual servers, TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, SSL/TLS, digital certificates
Technologies
Android, iOS, Windows 10, Windows Server 2012 R2/2016, Samsung Knox, Apple Configurator, Wireshark, Active Sync, LDAP, DNS, SSL/TLS
Responsibilities
Provide technical support for SOTI's software products; Investigate issues reported by customers and work collaboratively with internal stakeholders; Use various devices to reproduce customer environments to troubleshoot issues; Engage leads as required; Respond to all customer requests promptly while improving customer experience.
Seniority
Mid-Senior, hands-on IC
