IT Support Engineer
Core
Resolve end-user IT issues for the San Francisco office and provide remote support to the global workforce, managing hardware, software, access, and collaboration tools.
Role type
Mid-level IT Support Engineer
Builds
Stable IT operations for the SF office and distributed teams
Domain
Corporate IT / Identity & Access Management
Required skills
macOS and Windows troubleshooting, MDM management (Jamf, Intune), Identity and Access Management (Okta, Google Workspace), Collaboration tools support (Slack, Zoom), Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi), Hardware lifecycle management, Scripting (Bash, Python, PowerShell)
Preferred skills
ITIL practices, Jira Service Management, VDI experience, Low-code automation (Zapier, Okta Workflows)
Technologies
Jamf, Intune, Okta, Google Workspace, Slack, Zoom, MDM, VDI
Responsibilities
Resolve hardware, software, access, and collaboration tickets end-to-end; Provision, enroll, deploy, repair, and retire endpoints; Troubleshoot first-line Wi-Fi and wired network issues; Maintain conference room AV; Track hardware assets; Write knowledge-base articles and automate repetitive tasks.
Seniority
Mid-level, hands-on IC