Employee Assistance Program Clinical Counselor (Shift: Sat-Wed 4:00 PM-12:30 AM EST)
Core
Provide immediate, 24/7 mental health support via video, live chat, or phone through a unified tech-enabled Employee Assistance Program.
Role type
Clinical Counselor (EAP)
Builds
On-demand single session consultations, clinical assessments, triage, and informational services for members.
Domain
Behavioral Health / Mental Health
Deliverable
client delivery
Required skills
Crisis intervention, clinical assessment, triage, brief therapy models, motivational interviewing, multi-modal communication (phone/video/chat)
Preferred skills
Call center experience, EAP/Behavioral Health/Social Services experience, diverse populations experience, rapport building, positive behavior change facilitation
Technologies
Video conferencing platforms, live chat systems, phone systems
Responsibilities
Deliver on-demand single session consultations, conduct clinical assessments, perform triage, connect members to appropriate solutions, support members in preferred communication modalities
Seniority
Mid-level, hands-on IC