Sr Analyst, Colleague Relations
Core
Primary point of contact for colleagues to resolve employment practice and policy concerns via phone, email, and portal, including performance, attendance, and behavioral issues.
Role type
Senior HR Employee Relations Consultant
Builds
Resolved colleague issues and case assignments to appropriate teams
Domain
Human Resources / Employee Relations
Deliverable
client delivery
Required skills
Conflict management, investigation, negotiation, policy interpretation, real-time problem solving, prioritization
Preferred skills
Mentoring, leadership, mediation, consulting, knowledge of federal/state employment laws
Technologies
Self-serve portal, Ethics Line
Responsibilities
Serve as first point of contact via centralized phone system to resolve issues in real time; Review and assess inquiries from alternative channels and direct to accurate teams; Consult with leaders regarding colleague discipline and performance issues; Partner with Legal to retain and provide records; Respond to general inquiries related to workforce reduction.
Seniority
Senior, hands-on IC
