Senior HR Consultant

## About the role Directs the diagnostics and resolution of issues with increasing complexity, visibility and risk related to policy and incident or threat response, by collaborating with managers, peers in Human Resources and Legal profession as appropriate; recommends solutions to address issues from a systematic perspective (e.g., establishing new principles/tools) while prioritizing employee experiences to maintain a safe and professional work environment. Assists/Partners with Workplace Investigations Team (WIT), Office of Legal Compliance (OLC) and Global Employee Relations Team (GERT) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography; ensures appropriate documentation of issues is in place. Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; represents their focus area in the broader HR community; influences the future direction of HR work by synthesizing insights and contributing perspectives, expertise, and leadership. Identifies/raises needs to mitigate potential risks by collaborating with the Legal profession; collaborates with peers in other businesses, regions, or geographies to share input and drive standardized/scalable approach for enhancing compliance. Leads the localization/update of policies and procedures related to managed projects and programs; establishes partnerships with Human Resources policy owners and relevant stakeholders; may lead efforts to update policies (e.g., benefits-related) in collaboration with peer Human Resource (HR) disciplines (e.g., HR Shared Services Support). Manages, distributes, and oversees queries coming through the Customer Relationship Management (CRM)/queue management system for a business, region, and geography; assesses severity levels of queries and determines management approach; responds to written correspondence, email and other outreach from employees and manager; shares feedback to the senior advisors for queue management system (AskHR) regarding opportunities to solve problems earlier in the funnel, escalation, and process efficiency. ## Requirements - Extensive experience in Human Resources OR a Bachelor's Degree AND many years' experience in Human Resources. - Significant experience with Human Resources or Business programs/processes relating to people processes. - Able to demonstrate high-impact behaviours relevant to a highly matrixed organisation. - Due to assignment to the Romanian market, this role requires proficiency in written, reading, and conversational Romanian and English. ## Nice to have - (None specified in the original text) ## What we offer - (None specified in the original text) ## About us - (None specified in the original text)