Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
Core
Senior Technical Product Manager driving the ServiceNow HRSD, Employee Center Pro, and Knowledge Management roadmap for HR business operations.
Role type
Senior Technical Product Manager (ServiceNow HRSD & Employee Center Pro)
Builds
Scalable HR shared services, colleague portals, and knowledge management experiences for HR Agents and business stakeholders.
Domain
Human Resources / Enterprise Service Management (ServiceNow)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow HRSD configuration, Employee Center Pro, Knowledge Management, functional design, fit-gap analysis, roadmap prioritization, data analysis, UAT, AI-enabled capabilities (AI Search, virtual agent, predictive intelligence)
Preferred skills
Moveworks experience, team leadership, ServiceNow certifications
Technologies
ServiceNow, Moveworks, AI Search, virtual agent, predictive intelligence
Responsibilities
Drive product roadmap and prioritization for HR shared services; configure ServiceNow capabilities in service delivery, portals, and knowledge management; generate reports and analytics to support decision-making; serve as subject matter expert for Employee Center, HR Service Delivery, and Knowledge Management; lead data analysis to identify improvement opportunities; provide strategic guidance and mentorship to product teams.
Seniority
Senior, hands-on IC with team mentorship
