Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
Core
Senior Technical Product Manager driving ServiceNow HRSD, Employee Center Pro, and Knowledge Management solutions for HR business operations.
Role type
Senior Technical Product Manager (ServiceNow Platform)
Builds
Scalable HR shared services, colleague portals, and knowledge management experiences.
Domain
Human Resources / Enterprise Software (ServiceNow)
Deliverable
product features
Required skills
ServiceNow HRSD, Employee Center Pro, Knowledge Management, functional design, fit-gap analysis, data analysis, roadmap prioritization, AI-enabled capabilities (AI Search, virtual agent, predictive intelligence), UAT, stakeholder management
Preferred skills
ServiceNow certifications, Moveworks experience, team leadership
Technologies
ServiceNow, Moveworks, AI Search, virtual agent, predictive intelligence
Responsibilities
Drive product roadmap and prioritization for HR shared services; Configure ServiceNow capabilities for service delivery and portals; Gather requirements and perform fit-gap analysis; Lead data analysis and reporting to support decision-making; Serve as subject matter expert for Employee Center and Knowledge Management; Mentor and develop team members.
Seniority
Senior, hands-on IC with team leadership