Customer Relationship and Renewals Manager
Core
Managing customer relationships and driving renewals, upselling, and revenue growth for existing accounts within a defined region.
Role type
B2B sales and renewals manager
Builds
SOTI products and services for enterprise clients
Domain
Technology / Mobile Device Management
Deliverable
client delivery
Required skills
B2B sales, account management, renewal negotiation, upselling, pipeline management, forecasting, Salesforce, mobile technology knowledge
Preferred skills
Inside sales experience, additional languages
Technologies
Salesforce
Responsibilities
Serve as first point of contact for clients and prospects; take ownership of account database to grow scope and value; meet business renewal targets and create price quotes; collect customer information and provide product details; provide feedback to internal teams; plan sales campaigns to extend revenue; manage inbound/outbound communications; maintain contact with key influencers; manage pipeline and forecast; collaborate cross-functionally with sales executives and partners.
Seniority
Individual Contributor, entry to mid-level
