Senior Client Operations Analyst
Core
Provide dedicated administrative and operational support for health plan clients, managing meeting cadences, tracking deliverables, and resolving member grievances.
Role type
Senior Client Operations Analyst (Account Support)
Builds
Operational workflows and client communication processes for health plan partners
Domain
Health Insurance / Member Services
Deliverable
dashboards & analysis
Required skills
Meeting administration, action item tracking, data organization in Excel, client communication, cross-functional collaboration, grievance resolution
Preferred skills
Project management tool proficiency, Medicare/Medicaid plan structure knowledge, AI agent familiarity, copywriting/editing, client facilitation
Technologies
Google Suite, Microsoft Excel, Asana, Jira, Confluence, PowerBI
Responsibilities
Manage meeting agendas, minutes, and action items; track open deliverables; resolve member grievances; coordinate internal routing; document client nuances; serve as backup for Client Success leads
Seniority
Mid-Senior, hands-on IC