Client Service Specialist - Hybrid (Rosemont, IL)
Core
Supports client management staff by assisting with group enrollment, renewal processes, and service-related functions to improve workflows and client responsiveness.
Role type
Client Service Specialist
Builds
Client satisfaction and operational efficiency in group benefits administration
Domain
Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Claims troubleshooting, Membership and eligibility changes management, Billing concerns resolution, Compliance question handling (FMLA, short-term disability, COBRA), D365 client management, Phone backup support
Preferred skills
Broker agency or benefits administration firm experience, Insurance carrier website familiarity, Database applications familiarity
Technologies
D365, Microsoft Office
Responsibilities
Assist with employee and employer questions, Assist with open enrollment meetings and presentations, Assist with claims troubleshooting, Assist customers with membership and eligibility changes, Assist clients with billing concerns, Help clients with compliance-related questions
Seniority
Entry-level to Mid-level, individual contributor