Client Service Specialist - Hybrid (Rosemont, IL)
Core
Support client management staff by assisting with group enrollment, renewal processes, and service-related functions to improve workflows and client responsiveness.
Role type
Client Service Specialist
Builds
Client service workflows and enrollment/renewal processes
Domain
Insurance and employee benefits
Deliverable
client delivery
Required skills
Claims troubleshooting, Membership and eligibility changes, Billing support, Compliance questions (FMLA, COBRA), D365 database management, Customer service, Microsoft Office proficiency
Preferred skills
Broker agency or benefits administration experience, Insurance carrier website familiarity, Database applications familiarity, Bachelor's degree
Technologies
D365, Microsoft Office
Responsibilities
Assist with employee and employer questions, Assist with open enrollment meetings and presentations, Assist with claims troubleshooting, Assist customers with membership and eligibility changes, Assist clients with billing concerns, Help clients with compliance-related questions (FMLA, short-term disability, COBRA), Assist the team with renewing and managing clients in D365, Follow up on service issues and act as phone backup for call overflow
Seniority
Mid-level, individual contributor
