Client Service Administrator
Core
Supporting Plan Administrators and Plan Members with member enrolments, changes, plan updates, portal approvals, and written communications for group insurance clients.
Role type
Client Service Administrator
Builds
Group insurance benefits, pension, and HR products
Domain
Insurance / Group Benefits
Deliverable
client delivery
Required skills
data entry, mail handling, email inbox management, portal transaction support, written communications, billing cycle support, multi-tasking, problem solving
Preferred skills
bilingual fluency in English and French
Technologies
client portals
Responsibilities
Handle incoming and outgoing mail, file enrolments and member change requests, manage email inbox and convert requests to platforms, support portal approvals for standard transactions, complete written communications to members and sponsors, support month-end billing cycle, perform accurate data entry
Seniority
Mid-level, operational IC