Manufacturing IT Support Analyst
Core
Provide advanced, customer-focused support for manufacturing information and operational technology, including shop-floor devices, specialist applications, test rigs, networks, and servers.
Role type
Second-line manufacturing IT support analyst
Builds
Manufacturing IT and operational technology services for production environments
Domain
Manufacturing / Industrial IT
Required skills
complex incident resolution, troubleshooting Windows endpoints and networks, risk assessment, change management, root cause analysis, supplier engagement, documentation, shift-based work
Preferred skills
operational technology knowledge, cyber security and vulnerability management, server/database/virtualization experience, ITIL Foundation, project leadership
Technologies
Windows, networks, peripherals, test rigs, servers, databases, virtualization, monitoring tools
Responsibilities
Diagnose faults across shop-floor devices and networks; act as technical escalation point; maintain specialist knowledge of manufacturing systems; investigate recurring issues using root cause analysis; lead technical workstreams and internal improvements; coordinate with engineering and cyber security teams
Seniority
Mid-level, hands-on IC