IT Support Technician
Core
On-site IT support for manufacturing floor users, shop-floor technology, and office environments including desktops, printers, phones, and network connectivity.
Role type
Mid-level IT Support Technician (Help Desk/Field)
Builds
Support for machine-connected PCs, CAD/CAM workstations, and quality systems on the manufacturing floor.
Domain
Manufacturing / Industrial IT
Required skills
Windows 10/11 troubleshooting, Active Directory, Microsoft 365, basic networking (IP, DNS, DHCP, VLANs), hardware setup and imaging, endpoint security management, ticket tracking, documentation.
Preferred skills
CompTIA A+/Network+/Security+, manufacturing/defense environment experience, CMMC/NIST SP 800-171 familiarity, Microsoft Intune/Entra ID/CrowdStrike/NinjaOne/SonicWall/Hyper-V/Veeam, ERP/CAD-CAM software.
Technologies
Active Directory, ERP, Firewall, Hardware, Hyper-V, Microsoft 365, Microsoft Intune, Network, Security, Veeam, Windows, Office 365
Responsibilities
Provide on-site IT support for users, computers, printers, phones, accounts, and access; Set up, image, and deploy computers and securely retire equipment; Support shop-floor technology including machine-connected PCs and CAD/CAM workstations; Troubleshoot network and connectivity issues involving switches, Wi-Fi, cabling, and basic firewall concerns; Manage user accounts and permissions in Microsoft 365 and Active Directory; Keep endpoint devices patched and protected; Follow and help maintain documented security procedures, asset inventories, and change records; Track support tickets and document fixes; Escalate larger projects and security issues to the IT Manager.
Seniority
Mid-level, hands-on IC