IT Service Specialist Intern - Summer 2027
Core
IT Support Specialist Intern providing initial point of contact for IT-related issues, troubleshooting hardware/software, and managing internal support requests.
Role type
IT Support Specialist Intern
Builds
Internal IT support services for POET Biofuels employees
Domain
Biofuels / Energy / IT Infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, ticket management, password reset, account unlocking, file permissions, server rebooting, documentation, Microsoft Office Suite
Preferred skills
Client/server architecture knowledge, Windows OS familiarity, problem-solving, critical thinking, teamwork
Technologies
Windows, Microsoft Office Suite, video surveillance systems, video conferencing equipment
Responsibilities
Troubleshoot and repair computer software and hardware; Manage internal requests for IT support issues; Inventory and maintain personal computing devices; Escalate server and network issues; Work on projects like Wi-Fi and server upgrades; Create and update documentation and asset tracking systems
Seniority
Intern