IT Service Specialist Intern - Summer 2027
Core
IT Support Specialist Intern providing first-line technical assistance for hardware, software, and telecommunications issues at POET Biofuels.
Role type
Junior IT Support Specialist Intern
Builds
Internal IT support services for employees and external customers
Domain
Biofuels / Energy / Enterprise IT
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, ticket management, password reset, account unlocking, file permission management, server rebooting, basic network administration, documentation creation, asset tracking
Preferred skills
Client/server architecture knowledge, web architecture knowledge, object-oriented technologies knowledge, Windows OS proficiency, Microsoft Office Suite proficiency
Technologies
Windows, Microsoft Office Suite
Responsibilities
Troubleshoot and repair computer software and hardware; manage internal IT support requests and update help desk tickets; inventory and maintain personal computing devices; interact with external technical support teams; escalate server and network issues; assist with projects like Wi-Fi and server upgrades; create and update documentation and asset tracking systems
Seniority
Intern