Sales Support Associate
Core
Administer fundamental customer functions including complaint handling, documentation, order entry, and quotation preparation for industrial gases.
Role type
Sales Support Associate
Builds
Replicable sales support processes and seamless customer experiences
Domain
Industrial gases (B2B)
Required skills
process design, workflow analysis, ERP systems, order processing, quotation preparation, stakeholder liaison, digital tools utilization, prioritization
Preferred skills
AI tools utilization, challenging status quo, fast-paced environment adaptability
Technologies
Sage ERP, Google Gemini
Responsibilities
Create processes to manage inbound customer queries; own customer complaints from start to finish; provide timely responses to customer queries; support order entry team by liaising with customers and loading orders into ERP; update ERP with pricing and customer info; prepare quotations for sales teams; proactively contact customers for order status updates.
Seniority
Individual Contributor