Café Ambassador - Miami Beach
Based in United StatesNo visa sponsorship
Core
Guide customers through Capital One's digital ecosystem, troubleshoot tech challenges, and advocate for customers in a high-energy community hub.
Role type
Customer service specialist (digital banking guide)
Builds
Digital banking adoption and customer support
Domain
Financial services / Retail banking
Deliverable
client delivery
Required skills
Customer service, problem-solving, de-escalation, digital tool guidance, compliance awareness
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests, share product value through conversation, guide customers on mobile tools, host/support local events, resolve complaints and escalated situations, foster an inclusive environment
Seniority
Entry-level to Mid-level, hands-on IC