Conseillère/Conseiller en ligne (F/H)
Core
Handle 80-100 daily customer calls to resolve issues, propose banking solutions, and guide clients toward online banking services.
Role type
Online banking customer support specialist
Builds
Customer support interactions and online banking adoption
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Customer relationship management, sales negotiation, problem-solving, online banking knowledge, adaptability
Responsibilities
Answer customer calls with expertise and reactivity, act as a relay between clients and dedicated advisors, propose tailored solutions, maintain a personalized remote relationship, raise awareness of online banking usage, contribute to customer retention and satisfaction