Sr. Director, Product Management - Associate Experience: Support Innovation
Core
Lead the Support Innovation domain to leverage AI and emerging technologies to revolutionize the IT support experience for Capital One's 100,000+ workforce.
Role type
Sr. Director, Product Management (Strategy & Team Leadership)
Builds
Modern tech solutions for internal associate IT support experiences
Domain
Financial Services / Enterprise IT / AI
Deliverable
production ML models
Required skills
Product Management, AI strategy, cross-functional leadership, roadmap planning, stakeholder management, transformational leadership
Preferred skills
Consumer-facing digital product strategy, business analysis
Technologies
AI, emerging technologies
Responsibilities
Set strategy, vision, and roadmap for Support Innovation; lead a team of product managers and design partners; partner with senior engineering and design leaders; translate complex technology into intuitive experiences for Associates.
Seniority
Senior, hands-on IC with strategic leadership
